iTech Wet & Dry Tourmaline Iron, 5/8"
by iTech
Our Price: $175.00
Availability: Usually ships in 1-2 business days
Category: Beauty
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iTech Wet & Dry Tourmaline Iron, 5/8" Details
Manufacturer: iTechBrand: iTech
Customer Reviews of iTech Wet & Dry Tourmaline Iron, 5/8"
Customer Review: Defective Product ... Worse Customer Service from iTech
Summary: 1 Stars
I bought the iTech Ceramic Tourmaline Flat Iron from Seattle beauty supply Ed Wyse. I had used the product two or three times when in a sizzle of smoke it just stopped working- while getting ready for a wedding no less. Appliances have never shorted out in my home the years we've lived here so assumed the product was defective. Because I had the flat iron just over 30 days Ed Wyse would not take it back but instead referred me to iTech support in California. The customer service person responded disinterestedly and told me to mail it back to them with a check for $15 dollars to mail me a new product. I told the rep that after sinking nearly $200 into the product I wasn't willing to spend an extra $30 and time on another flat-iron and could they waive the shipping at least one way. The customer service person was impatient, told me it wasn't his fault and my only option was to mail them the product and the check. He couldn't wait for me to get off the phone. I called Ed Wyse corporate office to see if they could help me out in getting behind their products for a long time customer. Sorry was the reply. I threw the barely used flat iron into the trash and am going to buy the ghd from Sephora to replace it, or the T3 from Norsdtrom, the King of Customer Service. In an economy where businesses are looking for customers I will not give iTech or Ed Wyse any more of my money.
Description of iTech Wet & Dry Tourmaline Iron, 5/8"
Dry and straighten hair in one easy step without damaging hair! The vents on the side of the iron allow water to evaporate as steam, leaving hair dry but not fried. The ceramic heating device guarantees even heat distribution and the tourmaline crystals help to create frizz-free hair. This size iron is ideal for short hair.Flattening Irons
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